Care

We provide a FREE design service for customers who want a custom neon sign. This service allows for design iterations until you have a a design that you love.

Please use this form to request a free design and quote.

We stand by the quality of our products, offering a two-year warranty covering electrical components for appropriate use. View our warranty here.

We understand buying online can be daunting, so we've made our shipping and return policies transparent and customer-friendly. View our returns policy here.

We've designed all our neon sign products to be easily produced and made.

Having said that, our neon signs are all handmade, and by their very nature, there will be minor differences between signs.

Those differences will be minor and will not diminish the sign quality, style, or message. The sign size will be within 1" of the size selected.

Yes - all our ready-made neon signs come with the USA-approved and tested power supply and plug.

Shipping on all the neon signs is completely FREE.

Our neon signs are made with LED lights, which are very easy to care for. The most important aspects of caring for your LED neon sign are dusting it regularly, switching it off occasionally, and hanging or mounting it in an appropriate location. If you do these things, you'll have minimal issues reaching 50,000 hours.

Technical Specifications:

• It comes with a dimmer and remote control for the sign
• 4-6 foot power cord
• 12v with a power supply to suit 110v (USA licensed, UL tested)
• Lifetime of LED > Upto 50,000 hours
• Complies with CE and ROHS International Safety standards
• Uses flexible LED Light strips mounted onto an acrylic backboard with hanging/mounting holes
• Noiseless operation
• Emits low/no heat (safe to touch)

Our signs use LED lights, which are bright, fast to illuminate, dimmable, and environmentally friendly (they use low-power 12v power).

All of our neon signs come with an installation kit. Here are the options for our signs:

• Flat/flush wall screw kit (default)
• Metal pins (hold the sign 1/2" off the wall, a great visual effect with light radiating behind the sign)
• Sticky tabs/tape (useful for rental housing or accommodation where you can't drill into the wall)
• Hanging wire
• Hanging chains
• Desk stand

Neon signs cost between $100 and $2000. The only factors considered in the price are the design and size of the neon sign.

Traditional gas neon signs are costly to run and maintain, use rare gases, and get extremely hot. For these three reasons, they are no longer popular. LED neon signs are the modern replacement that recreates the look of traditional neon signs without the safety concerns or power inefficiencies.

Neon signs usually last between 8 and 14 years. Longevity depends on the manufacturing quality and the conditions in which the neon sign is used—outdoor use, extreme environments, or the sign always being on all impact longevity.

LED neon signs are more efficient to run, safer to own (as they don't contain rare gases and don't produce heat), cheaper to build, brighter, and more durable. Also, there will be more LED neon sign manufacturers in 2024 than traditional neon, making them easier to make.

LED neon signs are far cheaper than classic gas neon signs, about 1/4 the cost, to build for an equivalent design than traditional neon signs.

Traditional neon signs are expensive because they require complex glass bending, rare gases, and complex electrical equipment. They are also less common, with fewer manufacturers making classic neon signs.

Think about the design, size, and location of the neon sign. Supplying inspirational or precise designs to the supplier generally results in a better outcome, with a better neon sign produced.